Terms of service

Terms and Conditions and Cancellation Policy

1. Scope
The following Terms and Conditions apply exclusively to your order of our physical and downloadable products via www.langenmueller.de. We do not recognize any deviating terms and conditions of the customer unless we expressly agree to their validity.

2. Conclusion of Contract and Contracting Parties
The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalog. After entering your personal data and clicking the order button in the final step of the ordering process, you are placing a binding order for the selected goods. Before completing the ordering process, a confirmation window displaying the details of your order will appear. In this window, you can review and correct your entries. Immediately after submitting your order, you will receive an email confirming receipt of your order (order confirmation). The purchase contract is concluded when we confirm the order either by email or by postal mail (order confirmation) or upon delivery of the goods.

Your purchase contract is concluded with:

Kosmos & You GmbH
Pfizerstraße 5-7
D-70184 Stuttgart
Servicecenter

Managing Director: Bettina Schultes
Registering Court: Stuttgart Local Court
Registration number: HR B 77 8451

3. Right of Withdrawal
As a consumer (a consumer is any natural person who enters into a legal transaction for a purpose that cannot be attributed to their commercial or self-employed professional activity), you are entitled to a 14-day right of withdrawal for all haptic products, as explained below.

WITHDRAWAL POLICY

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods. If the goods ordered as part of a single order are delivered separately, the date of receipt of the last item is decisive.

To exercise your right of withdrawal, you must notify us (Kosmos & You GmbH, Pfizerstraße 5-7, D-70184 Stuttgart) by means of a clear statement  (e.g., a letter sent by mail, fax, or email) regarding your decision to withdraw from this contract. You may use the withdrawal form for this purpose, although this is not mandatory.

You may also fill out and submit the model withdrawal form or another unambiguous statement electronically on our website. If you make use of this option, we will immediately send you (e.g., via email) a confirmation of receipt of such a withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the inexpensive standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to d-log GmbH, c/o Kosmos & You GmbH, Schacht Neu-Cöln 14,16,18, D-45355 Essen, without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period expires. You bear the direct costs of returning the goods.
 
You are only liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to check their condition, properties, and functionality.

End of the Cancellation Policy

EXCLUSION OF THE RIGHT OF CANCELLATION

1. The right of cancellation does not apply to distance contracts for the delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by the consumer.
2. The right of withdrawal does not apply to digitally transmitted goods (i.e., via download), as you were informed prior to the execution of the contract.

4. Delivery
Delivery will be made to the delivery address you provided. If delivery time estimates are included in the respective product listing, delivery will be made within the specified timeframe. If you select the prepayment option, we will provide our bank details in the order confirmation and ship the goods upon receipt of payment; in this case, the period relevant for determining the delivery date begins only upon receipt of payment. You will receive your order in a single shipment whenever possible. If separate shipments are necessary for technical or logistical reasons—for example, because your order contains items that must be packed separately or shipped differently—you will not incur any additional costs as a result.

5. Prices
The prices listed on the product pages are fixed prices in euros, including the applicable statutory value-added tax.  In addition to the listed prices, shipping costs may apply. You can find the current shipping costs as well as information on available shipping methods and destinations on our shipping costs page: Shipping Costs

For technical reasons, we are unfortunately unable to refund German VAT for orders from third countries.

6. Due Date and Payment, Default
You may choose from the following payment methods: credit card (Visa, MasterCard), direct debit, and PayPal. Payments are processed by our service provider Unzer. The purchase price is due immediately upon ordering the goods.

7. Set-off, Retention
You are only entitled to a right of set-off if your counterclaims have been legally established, are undisputed, or have been acknowledged by us in writing. You are only authorized to exercise a right of retention to the extent that the claims are based on the same contractual relationship.

8. Retention of Title
The goods remain our property until full payment has been made.

9. Warranty / Liability
The statutory provisions apply.

10. Transport Damage
If goods are delivered with obvious damage to the packaging or contents, we ask that you immediately file a complaint with the delivery carrier, refuse acceptance, and notify us without delay (Email: info [at] langenmueller.de, Phone: +49 (0)89/244 18 999-0 – Monday through Friday from 9:30 a.m. to 6:00 p.m. – Fax: +49 (0)89/290 88 160).

Please note: Failure to comply with the above procedures has no effect on your statutory warranty rights or any other claims you may have. However, by doing so, you help us to assert our own claims against the shipping company or the transport insurance provider, if necessary.

11. Data Protection
The collection, processing, or use of your data is carried out exclusively in accordance with applicable data protection laws. Detailed information on data protection can be found here.

12. Storage of the Contract Text
Your order and the order details you entered are stored by us in accordance with data protection regulations and can be requested from us accordingly. In addition, you have the option to print your order and the data entered during the ordering process. We will also send an order confirmation with the order details to the email address you provided.

13. Contract Language
The contract language is German. The German version is exclusively authoritative for the interpretation and application of these General Terms and Conditions.

14. Governing Law
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory international consumer protection law precludes this.

15. Miscellaneous
Should individual provisions of these General Terms and Conditions be or become invalid, this shall not affect the validity of the remaining provisions.
For consumer disputes with Kosmos & You GmbH, the General Consumer Arbitration Board of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, would be responsible. You can find the website at: https://www.verbraucher-schlichter.de. However, we do not participate in the dispute resolution procedure.

June 2026